| INTERNAL_PROCESSING_ERROR |
Default or Generic error code used when there is no specific error mapping. This predominantly occurs due to insufficient customer funds to complete the transaction.
Also related to service denied or Wallet Platform is not reachable. |
Advice customer to ensure they have sufficient funds to complete the transaction. Also request the customer to retry the transaction. If the problem still occurs with sufficient customer funds, please contact your MTN Account Manager for further investigation. |
| PAYEE_NOT_FOUND |
The MSISDN being paid to is invalid. |
MSISDN format must include country code. MSISDN is not registered for Mobile Money Service. |
| PAYER_NOT_FOUND |
MSISDN of the number from whom the money was requested in invalid. |
MSISDN format must include country code.MSISDN is not registered for Mobile Money Service. |
| COULD_NOT_PERFORM_TRANSACTION |
This can be attributed to transaction timeout. This predominantly occurs with a delay to approve a transaction within the given time frame (5 minutes). |
Advise customer to try again and approve transaction within 5 minutes. |